Today I received a call from a friend informing me that they had malware loaded on their computer and that every time they were using their browser regardless of which browser they were using they were getting this nag screen claiming that Microsoft was informing them that their computer was infected by malware and to contact Microsoft to have the problem resolved.
The quick solution is to use a malware detector and remover, there are a few free ones available online.
If that doesn’t clean your computer then you may have to take your computer to a technician to remove the malware from your computer depending on the complexity of the malware that it may be an expensive venture with no guarantees that all has been removed.
Manually removing viruses, rootkits, malware and trojans can be very time consuming, I have known people to run bills over three hundred dollars.
So the cheaper solution is reinstalling the operating system, and reinstalling all your software (pain in the ass).
It is always good practice to backup you datafiles for two reasons, the first in the event that you have to reinstall your operating system the second hard drive failure.
Below is a link that will show you what this Microsoft popup window looks like.
(A dead giveaway is that if you are using a Linux os or mac os and you get a Microsoft message ) then you are being scammed … lol
The other version of this fake tech support scam is the telephone call, with this scam you are called on the telephone telling you that your computer is infected and that they can fix your problem. (Yeah Right!),
For the Microsoft Tech Support scam here are two images that you might recognise if you have encountered the experience.
Then you may choose to click okay and immediately the next pop-up comes up.
If you want to know more about these Tech supports scam check out the following video.